Returns

Returns

How do I return an item?

  • Return your purchase at your local Build-A-Bear Workshop store or call 08611BEARS (23277) for assistance. Returns are accepted within 7 days of purchase and a valid till slip (invoice) is required.

100% Satisfaction Bearanteed

  • At Build-A-Bear Workshop® we believe that our bears are the softest, most cuddly bears anywhere. They are stuffed with love and stitched with care. If your bear is in need of repair, just bring it to any Build-A-Bear Workshop® store and we'll get it fixed up in a stitch at our Bear Repair Hospital® facility. Or you can return it for a full refund within 7 days of purchase, with a valid till slip. For assistance call our Bear Service Representatives on 08611BEARS (23277)