You may exchange or return new or unused products within 30 days of the date the goods were shipped to you. All items need to be in their original packaging & undamaged. Build-A-Bear offers South African customers the option of a free exchange providing the item is priced the same or less than the one originally purchased on your order. Please also note that item needs to be in original undamaged packaging. At present we are unable to offer exchanges to our international customers.
Please note: your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations.
Credit Card and EFT refunds online – Please note that each banking institution has a different lead time on refunds. Refunds may take up to 10 working days to reflect in your account.