All of us at Build-A-Bear Workshop believe that our friends are the softest, most cuddly friends anywhere — stuffed with love and stitched with care. If you don’t agree, you can send them back for a full refund. That’s our Satisfaction Guarantee.

We gladly accept returns for exchange or refund within 30 days. See our Returns Policy for more information. Please save your receipt. If you have any questions about this guarantee, please contact us at: 021 555 0630 or email us at: